IT support is one of the most key, integral and important departments in a company. Yet computers are attributable to dissatisfaction in the work place… Let’s give your employees the best start in their job and the execution of their duties with some friendly, onsite IT support, can you afford not too?
I’ve been involved with IT support for the last 10 years and in VIP support and what I call highly personable support for SMEs for the past 5 years. For me, the key to a successful IT service is sometimes just to have a cup of tea with the end users of your system and understand their pains and pitfalls, get to know how they utilise the IT system and how we, as a department feeding into the company can make their processes easier.